Terms and Conditions

These are the terms and conditions ("Consumer Terms and Conditions") which govern your use of the gift voucher web site.

By using the Web Site, you shall be deemed to have accepted and be legally bound by these Consumer Terms and Conditions. You shall be asked to agree to these Consumer Terms and Conditions before placing an order (including the terms and conditions of use of the Gift Voucher). If you breach or do not accept these Consumer Terms and Conditions or the terms and conditions of use of the Gift Voucher, your permission to order any Gift Vouchers and use the Web Site automatically terminates.  

1. Purchase & Validity

1.1 The Web Site offers gift vouchers for sale ("Gift Voucher").

1.2 No contract for the sale of any Gift Voucher will subsist between you and The Lewis Partnership unless and until The Lewis Partnership accepts your order by way of an email detailing that payment has been received in full, the content of the Gift Voucher purchased and confirming your details (the "Confirmation"). That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time The Lewis Partnership sends the Confirmation to you (whether or not you receive that Confirmation). The Confirmation amounts to an acceptance by The Lewis Partnership of your offer to buy Gift Vouchers.

1.3 You must check that the details of the Confirmation are correct as soon as possible and you should print out and keep a copy of it.

1.4 If purchasing a Gift Voucher through the Web Site or on the telephone, payment shall be taken by credit or debit card. You can make payments with the following cards: Mastercard, Visa, Maestro. It is  possible to purchase a Gift Voucher in person from The Lewis Partnership, in which case you can make payment by cash or PDQ machine and you shall receive a receipt.  Payments made will appear on your next statement as “The Moat House, Acton Trussell” 

1.5 You undertake that all details you provide to The Lewis Partnership for the purpose of ordering any Gift Vouchers are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Gift Voucher ordered.

1.6 In order to protect your details during ordering, the Web Site uses a software package known as Secured Sockets Layer (SSL), which is indicated by a padlock which will appear in the bottom left hand corner of the web browser (grey border area of the screen)

1.7 All Lewis Partnership products are subject to availability, all stays/experience/reservations should be booked in advance of arrival.  Please see the “Got a Voucher” page for further details.

1.8  Lewis Partnership Gift Vouchers are valid from 12 months from the date of purchase

1.9 On-line bookings cannot currently be completed using gift vouchers as a payment method

2. Issuing Gift Vouchers    

2.1 Each Gift Voucher sold is subject to terms and conditions of use which can be viewed on the Web Site alongside each individual Gift Voucher which shall apply in addition to the terms in these Consumer Terms and Conditions.  All prices on the Web Site are inclusive of VAT (where applicable). 

2.2 Once your order has been processed The Lewis Partnership shall be responsible for issuing the Gift Voucher by e-mail or Royal Mail “Signed For” and performing any other terms set out in the Confirmation. Please allow seven (7) days for UK delivery during peak postal time.  There is no dispatch or delivery on UK bank holidays or weekends.  Please note that delivery is by Royal Mail therefore The Lewis Partnership cannot be held responsible for delays caused by the postal system.  The Lewis Partnership cannot accept liability for any delay which may occur in the delivery times which are due to circumstances outside their control. 

2.3 You may either choose to collect your voucher from a designated Lewis Partnership property,  postal delivery or email (where available).  In respect of postal deliveries, The Lewis Partnership uses Royal Mail to deliver your order.  Please note that postage and packaging charges are not included in the Gift Voucher prices.  Any postage and packaging charges which apply are advised to you during the check-out and ordering process before you confirm your order.  The following supplements will apply:

Email - £0.00

UK First Class “signed for” (1-3 items) £2.00

UK First Class “signed for” (4 items+) £2.50

2.4  Orders will be dispatched in accordance with the following timescale: 
•    For orders placed on a working day (Monday - Friday, excluding bank holidays) before 12 noon, the order will be despatched the same day.  
•    For orders placed on a working day after 12 noon or on a weekend day, the order will be dispatched the next working day. 

2.5  The following mailing options are available to customers ordering from the UK:
1.    UK 1st class “signed for” delivery. Royal Mail aim to deliver the next working day, including Saturdays but please then allow upto 5 working days for the Gift Voucher to be delivered. Please note the although delivery can be confirmed on-line or via your mobile and a signature is obtained by the receiver – the package cannot be traced if it goes missing.  The Lewis Partnership cannot be held responsible for Royal Mail postal strikes.  Should a postal strike occur, we suggest you choose the email delivery method or collection in person.

2.6. Email  - An automatic email will be sent as soon as the transaction is completed. This will be sent to the purchaser. Please take care when entering email address that it is correct. If an email delivery fails we will attempt to contact you to advise that the email has been returned to us 'undelivered' and will try to get another email address.

2.7  On some occasions where The Lewis Partnership has dispatched your Gift Voucher order it gets lost in the post.  If you have not received your order 5 days after placing the order please contact The Lewis Partnership in accordance with the contact details set out in clause 4.1.  The Lewis Partnership may need to cancel your original order and issue you with a new Gift Voucher.  In this situation you should destroy the original Gift Voucher if it is eventually received as it will no longer be valid.

3.  Cancellations

3.1 All specific arrangements regarding booking dates and times must be made directly with The Lewis Partnership, and you should reconfirm any arrangements made with The Lewis Partnership  a few days before the event to avoid disappointment.  The Lewis Partnership  will use all reasonable endeavours to meet your request but cannot guarantee any specific date or time.

3.2 Nothing in the Consumer Terms and Conditions or any additional terms and conditions applicable to a Gift Voucher alter or affect your statutory rights (including your right to receive a refund for faulty or mis-described Gift Vouchers).

3.3 Under the Consumer Protection Contracts Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order with The Lewis Partnership starting from the date that The Lewis Partnership sends you the dispatch confirmation (which is when the contract is formed with The Lewis Partnership), until either:
(a) 14 days from the day after the day of receipt of your Gift Voucher (the "Cancellation Period" if your contract is for one Gift Voucher; or
(b) 14 days from the day after the day of receipt of the last of the Gift Vouchers ordered (the "Cancellation Period"), if your contract is for multiple Gift Vouchers which are delivered on separate days.

3.4  If you wish to cancel your order either before or after you receive the Gift Voucher, you must notify The Lewis Partnership within the Cancellation Period that you have decided to cancel the contract.  The easiest way to do this is to contact The Lewis Partnership in accordance with clause 4.1 If you decide to cancel by email your cancellation will be effective from the date you sent The Lewis Partnership the email.  

3.5 Should you cancel the contract within the Cancellation Period, The Lewis Partnership will then refund you the price you have paid for the Gift Voucher(s) within 14 days after the day on which The Lewis Partnership receives the notice of cancellation from you (irrespective or not of whether you have received the Gift Voucher.)

3.6  This refund will include the delivery charge paid by you (providing (i) you have cancelled your order within the Cancellation Period; or (ii) the Gift Voucher is faulty or mis-described, in which case The Lewis Partnership will refund the delivery charges (if the postal delivery option was chosen).  If you have already received the Gift Voucher which you have cancelled, you should destroy it.  If The Lewis Partnership finds, after it has received your notice of cancellation, that the Gift Voucher has been used you shall not be entitled to a refund.  

4. Complaints Procedure and after sales customer assistance

4.1 If you have any questions relating to a purchase you are considering or how to redeem your Gift Voucher or payment please contact The Lewis Partnership

You can contact The Lewis Partnership  at 01785 712217 or giftvouchers@thelewispartnership.co.uk

5. Liability

5.1 This section applies only to the extent permitted by law. For the avoidance of doubt, The Lewis Partnership does not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from The Lewis Partnership negligence or wilful default, or that of The Lewis Partnership’s employees, agents or subcontractor or (b) fraudulent misrepresentation.

5.2 In the event that The Lewis Partnership breaches their contract with you, The Lewis Partnership shall be responsible only for refunding the cost of the Gift Voucher. The Lewis Partnership shall not be liable to pay any other compensation or losses suffered by you as a consequence of that breach of contract.

5.3 The Lewis Partnership  agrees to provide the services for which the Gift Voucher was purchased in accordance with the description on the Web Site, at all times with reasonable skill and care. The Lewis Partnership makes no other warranty or representation.

6. Copyright

The Web Site is protected by copyright, and other intellectual property rights and laws. You may view the Web Site and download part(s) of it to a personal computer for personal viewing for private purpose, but for no other purpose whatsoever. NONE OF THE CONTENT MAY BE DOWNLOADED, COPIED, REPRODUCED, TRANSMITTED, STORED, SOLD OR DISTRIBUTED FOR ANY NON PERSONAL PURPOSE WITHOUT OUR PRIOR WRITTEN CONSENT.

7. Privacy

7.1 Your privacy is important to us, and we are committed to maintaining the privacy of any personal information received from you. We subscribe to the principles of UK data protection legislation. By giving us your details you accept that we will be able to use them for operational purposes.

8. Disclaimer

By accessing and using the Web Site, or any of the information on it, you acknowledge that, while reasonable endeavours have been used to ensure that all information contained on the Web Site is correct, accurate and up to date, The Lewis Partnership do not make any warranties, representations or undertakings that the material on the Web Site will be free from infections, viruses, worms, trojan horses and/or other codes that have contaminating or destructive properties. (It is your responsibility to take protective steps such as virus checking).

9. General provisions

9.1  If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

9.2 Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

9.3  We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by an Event Outside Our Control.  An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

9.4 We may transfer our rights and obligations under these terms and conditions to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms and conditions.

10. Governing Law and Jurisdiction

The Web Site and these Consumer Terms and Conditions are governed by the laws of the UK. You agree to submit to the exclusive jurisdiction of the UK courts in all matters relating to such use of the Web Site and in relation to these Consumer Terms and Conditions. If any provision of these Consumer Terms and Conditions is found by a court of competent jurisdiction to be invalid you agree that the other provisions of these Consumer Terms and Conditions will remain in full force and effect in so far as possible. If you access the Web Site from outside the UK you are responsible for compliance with any local laws relating to access.